Booking & Cancellation Policy | Ivory Corbett Resort

Welcome to Ivory Corbett Resort, Jim Corbett. To ensure a seamless reservation experience and maintain operational excellence, please review our booking terms, payment schedules, cancellation guidelines, and general property policies below.

1. General Room Reservations (FIT / Leisure Guests)

1.1 Check-In & Check-Out Timings

Standard Check-In: 01:00 PM
Standard Check-Out: 11:00 AM
Early Check-In / Late Check-Out: Subject to room availability and prior confirmation. Charges may apply:
- Check-in before 08:00 AM or check-out after 06:00 PM will incur a 100% charge of the applicable daily room rate.
- Check-in between 08:00 AM and 01:00 PM, or check-out between 11:00 AM and 04:00 PM, may be accommodated at a nominal half-day charge, subject to real-time availability.

1.2 Reservation Confirmation & Payment Terms

All direct bookings require an advance deposit equal to 100% of the first night’s stay (or full payment for peak dates) to secure the reservation.
The remaining balance, along with incidental charges, must be settled at the time of check-in or prior to check-out via Credit Card, Debit Card, UPI, Net Banking, or Cash (subject to statutory limits).

1.3 Cancellation & Modification Guidelines

15 Days or More Prior to Arrival: Full refund minus a 5% administrative/processing fee.
8 to 14 Days Prior to Arrival: 50% retention charge of the total booking value; balance will be refunded.
Within 7 Days of Arrival / Same-Day Cancellation: 100% retention charge; strictly no refund.
No-Show or Early Departure: 100% of the entire booked stay will be retained. No credit notes or date amendments will be issued.

2. Group Bookings, Banquets & Destination Weddings

Due to the exclusive nature of inventory blocks, dedicated banquet venues, and extensive pre-event operational logistics, the following specialized terms apply to all destination weddings, residential conferences, social banquets, and group bookings (5 rooms or more).

2.1 Payment Schedule

Token Advance: Required to freeze event dates and initiate formal agreement execution.
First Installment (30%): Payable upon signing the contract/proposal to confirm the booking.
Second Installment (40%): Payable at least 30 to 45 days prior to the event check-in date.
Final Installment (30% + Estimated Incidentals): Must be cleared in full at least 7 to 10 days before check-in or prior to occupying rooms and event spaces.

2.2 Cancellation & Modification Policy

Strict Non-Refundable Policy: All payments (token advance, first, second, and final installments) made towards destination weddings, banquets, and group bookings are strictly non-refundable.
Non-Amendable Dates: Once confirmed, booked event dates cannot be postponed, transferred, or rescheduled.
Retention Charges: In the event of a cancellation or no-show at any stage, a 100% retention charge of all amounts billed/due will be applied. No credit vouchers or refunds will be granted under any circumstances.

3. Peak Season, Holiday & Long Weekend Policies

Bookings falling on national holidays, festive periods (e.g., Diwali, Christmas, New Year’s Eve, Holi), and peak wildlife safari long weekends are strictly non-refundable and non-amendable.
100% advance payment is required at the time of reservation confirmation for all peak-season inventory.

4. Mandatory Identification & Guest Verification

According to Government of India regulations, every guest aged 18 and older must present a valid, government-issued photo identity card at check-in (Aadhaar Card, Passport, Voter ID, or Driving License).
PAN Cards are not accepted as valid address/identity proof.
Foreign nationals must present an original valid Passport, Visa, and complete the mandatory Form C registration upon arrival.

5. Occupancy & Child Policy

Standard Room Occupancy: Standard base occupancy is 2 adults per room. With the integrated sofa-cum-bed setup, a maximum of 4 guests can be accommodated per room (subject to extra adult charges).
Children Below 6 Years: Stay complimentary when sharing existing bedding with parents (meals as per package plan).
Children Between 6 and 12 Years: Charged at the standard child rate (with or without extra mattress).
Guests 12 Years & Above: Considered adults and will be charged full extra adult rates.

6. Environmental, Sound & Property Guidelines (Jim Corbett Regulations)

Sound & Music Curfew: Ivory Corbett Resort strictly complies with the statutory guidelines of the local district administration and the Ministry of Environment, Forest and Climate Change. All outdoor amplified music, DJ systems, and loud instruments must conclude strictly at 10:00 PM.
Excise & Alcohol Guidelines: Alcohol consumption in public areas or banquet lawns requires a valid temporary excise permit. In compliance with Uttarakhand State Excise regulations, only alcohol labeled "For Sale in Uttarakhand Only" is permitted inside the resort.
Safety & Arms: Possession of licensed or unlicensed firearms, explosive celebration materials, fireworks, and excessive crackers is strictly prohibited anywhere on resort grounds.
Damages & Breakages: The registered guest or event organizer will be held financially liable for any physical damage caused to resort furniture, fixtures, audio-visual equipment, gardens, or structural premises.

7. Refund Processing

Applicable refunds for eligible FIT leisure bookings will be processed via original payment modes within 7 to 10 business days from the cancellation confirmation date.
Third-party, OTA (MakeMyTrip, Booking.com, Agoda, etc.), or travel agent reservations must be canceled directly via the original booking channel and will follow their respective platform policies.